Delivery/Returns


Deliveries from £16.99!
1x PC: £16.99
2x PC: £29.99
3x PC: £39.99

Our Promise

PC Tech Store will always make sure that the PC and package is ready for its safe journey to you as we understand the parts and components are very fragile.
We make sure that we fill any gaps in the box to secure the PC, use plenty of Fragile tape to secure the box, and put it into the hands of trusted couriers to deliver it to you.

Why our deliveries are the best
We use...
 Anti-static bubble wrap to ensure the PC is safe and secure
 Double padded cardboard boxes with foam edges
 Fragile tape for increased parcel care
 Peace of mind if there damage occurs during transit
 If you are not available when the PC arrives, couriers will redeliver again.

Please contact us if you would like more than 3 PC's.


Collections
Local Collection from our business address is FREE.
(50 Irwell Lane, Runcorn, Halton, WA7 1RP)


Returns Policy


Unwanted goods

  • In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in ‘as new’ condition and must not have been used, installed or had any data input on them.  Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.
  • We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them.
  • You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a reputable courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. You have the option of using our courier at discounted rates. UK Mail can pick up from your home for £15 for a parcel up to 20kg or you can drop off at one of many UK Mail locations at reasonable cost.
  • Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). If your order was eligible for free delivery, then no refund for postage can be applied.
  • We cannot refund/cancel your purchase if the seal has been broken on any DVDs, CDs, memory cards or software, including games, if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed or if the goods were a special order to your specification, for instance a PC system built to order.
  • We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Other Returnable Goods

For Items faulty on arrival, You have the option of an exchange or refund. If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Ask Customer Services for a pre-paid returns label. You can drop off at any one of many UK Mail locations throughout the UK. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If any of your purchases develop a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support on their products. For products sold as open box or clearance the warranty period is 90 days.
If any items were damaged in transit, we ask that you report it to us within 5 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, please refuse the delivery and call Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.
If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on 01928 240560 as soon as possible and in any event within three days, and we will do our best to resolve the problem
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